Steel Funnel System
An AI receptionist that answers every trade enquiry
Never miss a high-value enquiry while up a ladder or in a trench.
Book a 15-minute system callThe reality for most tradies
The problem
You can't pick up the phone while using power tools, driving, or in a meeting. Unanswered calls immediately call your competitor.
The Steel Funnel build
Our fix
An intelligent voice and chat assistant that answers calls, answers basic questions about your services, collects job details, and books callbacks.
Incoming call
You're up a ladder
Web chat
After-hours enquiry
AI receptionist
- Answers 24/7
- Natural Australian voice
- Answers your FAQs
Job details collected
Emergency flagged
Callback booked
Instant SMS summary and full transcript land on your phone
What's included in this build
Engineered specifically for Australian trade conditions and customer behaviour.
- 0124/7 instant call pickup with natural Australian voice
- 02Web chat widget that answers FAQs and collects details
- 03Instant SMS summary delivered to your phone after every call
- 04Emergency job flagging for urgent requests
- 05Full transcript and recording attached to lead profile
Common questions
Will callers know they are talking to an AI?
It answers in a natural Australian voice, handles basic questions about your services, takes job details and books callbacks. It is built to be useful, not to pretend to be a person.
What happens after a call?
You get an SMS summary on your phone straight away, with the full transcript and recording attached to that lead's profile in the CRM.
What about genuine emergencies?
Urgent requests are flagged separately, so a burst pipe at 11pm does not sit in the same queue as a quote request for next month.
Does this replace answering my own phone?
It covers the calls you cannot take — up a ladder, in a trench, on another job. The realistic alternative is not you answering; it is voicemail, and most people do not leave one.
Want this in your business?
Book a 15-minute call. We'll map out how this fits into your current workflow without disrupting your team on-site.